Terms & Conditions
THESE TERMS AND CONDITIONS OF ORDER ARE SUBJECT TO ALL APPLICABLE PROVISIONS CONTAINED IN PET PRODUCTS DISTRIBUTION LLC’S TERMS AND CONDITIONS OF USE WHICH ARE INCORPORATED HEREIN BY REFERENCE.
Please review your order for any discrepancies or changes required. PPD, LLC must be notified immediately via email or fax of any discrepancies or changes.
Payment for all products purchased through the organicoscar.com Web Site are due at the time such products are ordered. Payments will be processed through our ecommerce service provider.
Buyer should note that all products are new and covered under our warranty only. PPD, LLC makes no additional representations, warranties or guarantees other than the ones made herein or in PPD, LLC’s Terms and Conditions of Use. PPD, LLC respects the rights (including the intellectual property rights) of others, and we ask our customers to do the same.
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address or street address you gave us when you placed the order and or telephone you at the number you have supplied us.
Order Limitations/Limited Quantities
PPD, LLC may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. PPD, LLC also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. PPD, LLC reserves the right to limit or prohibit sales to dealers.
All orders placed will be shipped according to PPD, LLC's shipping policies. Customer is responsible for all shipping charges unless agreed otherwise. Shipping costs vary by carrier and will be estimated at the time of sale if requested by customer.
Orders are received and processed as quickly as possible and all efforts are made to accomplish deliveries by the dates which have been requested and agreed upon. All dates are subject to a sixty (60) day tolerance range. If there should be a delay in the production, notice will be given to the customer as soon as possible.
Cancellations / Returns
Cancellations will only be accepted if the product(s) has/have not already been shipped by PPD, LLC. In the event the product has already shipped, PPD, LLC will consider it a return.
Returns are accepted; however, all returns are subject to the following requirements:
- Product must be returned within fifteen (15) calendar days from date of receipt of the Product by the customer.. UPS or USPS delivery notification proof of service to customer will be the determinative receipt date.
- Product must be in its original and unopened packaging.
- Product must not have been used in any manner.
- All Returns must be accompanied by a valid receipt.
- Refunds will be issued in the same method of payment as the original payment within 60 days from the date of receipt of the Product by PPD, LLC. For example, Purchases made with a credit card shall have credit adjustment made to the credit card used.
- Cost of shipping any return is the customer’s responsibility, unless the return is due to a defective product. See below for procedures for returning damaged or defective products.
Damaged or Defective Items
As you unpack the product, please inspect it and call PPD, LLC if there is any damage or missing pieces. Any product defects must be reported in writing to PPD, LLC within fifteen (15) calendar days of delivery. A picture of the damaged or defective product will be required and emailed at firstname.lastname@example.org to be considered as a damage/defective product. If a damaged or defective product is not reported within fifteen (15) calendar days of delivery, replacement or return is the responsibility of the buyer. For defective products, PPD, LLC will gladly resend new product to replace the defective one at no shipping cost, or re-credit the cost of the defective product.
Customer acknowledges that PPD, LLC is the manufacturer of its products, support and marketing materials, and all rights or copyrights therein and trademarks related thereto. Customer shall not acquire any right, title, or interest in PPD, LLC's copyrights, trademarks or other intellectual property. Additionally, Customer shall not acquire any right, title or interest in any formulas, custom molds, etc… that PPD, LLC creates for its products which shall remain the exclusive property of PPD, LLC.
Limitation of Damages
PPD, LLC makes no representations or warranties of any kind, either express or implied, regarding the products being purchased. PPD, LLC is not responsible for any damages resulting from delays in the processing of orders. In no event will PPD, LLC, its suppliers, or any other party involved in processing orders be liable for any actual, special, indirect, incidental or consequential damages that may arise from the purchase of PPD, LLC’s products.
Variation in color, texture and shading from piece to piece is not considered a defect. Warranty is limited to replacement only. Any defective product will be replaced.
Any claim arising out of this Agreement or related to any purchase shall be governed by and construed and enforced in accordance with the laws of the State of California as applied to agreements made and to be performed entirely therein. The parties consent to venue and personal jurisdiction in San Diego, California and any action brought in connection with this Agreement or a purchase shall be brought in either the state or federal courts in San Diego, California.